Customer Support Center

You can start new service online at intersticescience.org/service/start or call us at (800) 123-4567. You'll need:

• Service address and move-in date
• Valid ID and contact information
• Previous utility account or deposit

Most new service can be connected within 1-2 business days.

You have several convenient payment options:

• Online: Pay at intersticescience.org/pay with bank account or credit card
• AutoPay: Set up automatic monthly payments
• Phone: Call (800) 123-4567 and follow prompts
• Mail: Send check to address on your bill
• In Person: Authorized payment locations throughout Massachusetts

If your power goes out:

1. Check if neighbors have power (may be just your home)
2. Check circuit breakers and fuses in your home
3. Report the outage: Call (800) 123-4567 or visit our outage center
4. Stay safe: Never touch downed power lines
5. Track restoration progress on our outage map

Save money with these energy efficiency tips:

• Participate in our rebate programs for efficient appliances
• Schedule a free home energy audit
• Use programmable thermostats and LED lighting
• Unplug electronics when not in use
• Consider time-of-use rates if you can shift usage to off-peak hours

We offer several assistance programs for customers facing financial hardship:

• Payment plans: Spread past-due amounts over time
• Low-income assistance: Reduced rates and bill credits
• Emergency assistance: Help with past-due amounts
• Weatherization: Free energy efficiency improvements

Call (800) 123-4567 to speak with a customer service representative about your options.

To transfer service to a new address:

1. Visit intersticescience.org/service/move or call (800) 123-4567
2. Provide both your current and new addresses
3. Schedule disconnection and connection dates
4. We'll handle the transfer and send final/new bills accordingly

Give us at least 2 business days notice for the best service.