About Interstice Science

Your trusted Massachusetts electric utility, proudly serving communities across the Commonwealth with reliable power, competitive rates, and exceptional customer service since 1998.

Our Mission

Interstice Science is committed to providing safe, reliable, and affordable electricity to homes and businesses throughout Massachusetts. We operate critical infrastructure, maintain high service standards, and invest in modern grid technology to ensure power is there when you need it most.

From bustling Boston neighborhoods to quiet Berkshire communities, we serve over 2.3 million customers with the same dedication to excellence and reliability.

99.98%System reliability (12-month average)
24/7Emergency response & customer service
< 2 minAverage time to start new service

Our Commitment to Massachusetts

Safety First

We prioritize the safety of our employees, customers, and communities in everything we do, from routine maintenance to emergency response.

Reliable Service

Our experienced crews and modern infrastructure ensure consistent power delivery across Massachusetts, rain or shine.

Community Focus

As a Massachusetts-based utility, we understand local needs and are invested in the long-term prosperity of our communities.

Our Approach

We combine time-tested utility practices with modern technology to deliver reliable power across Massachusetts. Our teams work continuously to upgrade infrastructure, improve service delivery, and prepare for the challenges of tomorrow's energy landscape.

Every day, we focus on the fundamentals: keeping the lights on, responding quickly when issues arise, and treating every customer with respect and professionalism.

Leadership Team

Sarah Mitchell

Chief Executive Officer

Sarah leads operations and strategic planning, bringing 20 years of utility industry experience to Massachusetts communities.

Michael Chen

Chief Operations Officer

Michael oversees grid operations, maintenance, and emergency response across our Massachusetts service territory.

Jennifer Walsh

Customer Experience Director

Jennifer leads customer service, billing operations, and community outreach programs throughout the Commonwealth.

Company Milestones

1998 — Interstice Science founded to serve Massachusetts communities with reliable electric service.
2005 — Expanded service territory to cover western Massachusetts and the Berkshire region.
2012 — Launched smart grid initiatives and online customer portal for enhanced service delivery.
2018 — Achieved 99.95%+ reliability standard and implemented advanced outage management systems.
2024 — Serving 2.3+ million Massachusetts customers with continued investment in grid modernization.

Ready to Get Started?

Experience reliable power and exceptional customer service across Massachusetts.

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